Privacy Policy

At Kamineni Diagnostic Centre (KDC), we are dedicated to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, store, and safeguard your data while providing Serology, Radiology, Homeopathy, Hematology, and Pathology services at our facility.

Information We Collect

We may collect and process the following types of information when you use our services:

a) Personal Information
Name, date of birth, gender, contact details (phone number, email, address).
Identification details (Aadhaar, PAN, or any other government ID, if required).

b) Medical Information
Test requests, diagnostic results, prescriptions, and medical history.
Physician referrals and healthcare provider details.
Data related to our specialized services in Serology, Radiology, Homeopathy, Hematology, and Pathology.

c) Payment Information
Billing details, transaction history, and insurance claims (if applicable).
Payment method details for online and in-clinic transactions.

d) Website and Digital Data
IP addresses, browser type, cookies, and browsing behavior on our website.
Information submitted through online forms, appointment bookings, or customer feedback.

How We Use Your Information

Your information is used for the following purposes:

Medical Services: Conducting laboratory tests, processing diagnostic results, and providing reports for Serology, Radiology, Hematology, Pathology, and Homeopathy services.
Healthcare Coordination: Sharing necessary medical data with referring physicians or healthcare professionals for continued care.
Payment Processing: Handling transactions for diagnostic tests, treatments, and health packages.
Regulatory Compliance: Fulfilling legal and regulatory obligations related to healthcare and diagnostics.
Service Improvement: Enhancing patient care, experience, and operational efficiency.
Marketing & Communication (with consent): Sending health-related updates, appointment reminders, and special offers.

Data Protection & Security

We implement stringent security measures to protect your data:

Encryption & Secure Storage: All patient records, test reports, and personal details are securely stored using advanced encryption techniques.
Restricted Access: Only authorized medical personnel and healthcare providers can access your health information.
Data Retention Policy: Medical records are retained as per legal and healthcare industry standards.
Secure Payments: Online transactions are processed through trusted and encrypted payment gateways.

Sharing of Information

We do not sell, rent, or trade your personal data. However, your information may be shared in the following cases:

Healthcare Providers: Test results may be shared with your referring doctor or specialist for further treatment.
Legal & Regulatory Authorities: As required by law, in cases of public health concerns, government audits, or legal requests.
Third-Party Service Providers: Trusted vendors who assist with payment processing, IT security, and healthcare analytics (bound by confidentiality agreements).

Your Rights & Choices

As a patient of KDC, you have the right to:

Access & Review: Request copies of your medical reports and test results.
Correction of Records: Update or correct inaccuracies in your personal or medical data.
Data Deletion (Subject to Regulations): Request deletion of personal data not required for legal or medical recordkeeping.
Opt-Out: Choose to stop receiving marketing communications or notifications.

Cookies & Website Tracking

Our website may use cookies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

Changes to This Policy

KDC reserves the right to update this Privacy Policy periodically to reflect changes in healthcare regulations or services. Patients will be notified of significant updates.